Friday, 13 January 2012

MUA Cosmetics haul

Hello sweeties!

Just a quick post to show you what came to me in a parcel yesterday. I have placed an order with Mua website just after Christmas and haven't had any communication from them till the day before yesterday. I am not very happy with their customer service and here's why.  On Tuesday I have emailed them to see if my order is being processed but had no response. On Wednesday about 6pm I received an email saying order has been shipped (stamp on the envelope states Tuesday which is the day when I emailed them the first time). It arrived yesterday with one missing item. I have still been charged for this item and on the invoice that line is highlighted without any explanation. Today I got a response to my original email saying that my order is being processed and will be shipped soon! Clearly they don't know what is going on. I have informed them that parcel has been delivered already and mentioned the missing item. Should I expect another delivery or a refund will be issued? I got no reply...
I am not making a big deal out of it all and I am sure they will sort it out eventually. I just wanted to tell you about my experience because MUA didn’t make a good first impression. Hope yours will be better if you order from MUA website.
This stuff doesn't cost much but still… I think fairly new company like this should be working on their customer services to be top notch.

  • Blusher shade 2
  • Blusher shade 4
  • Heaven & Earth Eyeshadow palette
  • Immaculate Collection (this was a free gift worth £8!)
Item I didn't receive was trio eyeshadow in shade Innocence. I did not use any of these as of yet. I will off course review them for you guys as soon as I test them out and develop an opinion on the products :)

Have an amazing weekend!


  1. I am so jealous I only have a few MUA eyeshadows and one palette through an international swap, and I love the shadows, it's just upsetting when things don't go as they should! I hope you get the missing product!
    found your blog through kimmi's blog hop, it's super cute!

  2. Beautiful colors. I've never tried MUA. Hope you find your missing product. Have a fabulous weekend~♥Winona


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