Just a quick post to show you what came to me in a parcel yesterday. I have placed an order with Mua website just after Christmas and haven't had any communication from them till the day before yesterday. I am not very happy with their customer service and here's why. On Tuesday I have emailed them to see if my order is being processed but had no response. On Wednesday about 6pm I received an email saying order has been shipped (stamp on the envelope states Tuesday which is the day when I emailed them the first time). It arrived yesterday with one missing item. I have still been charged for this item and on the invoice that line is highlighted without any explanation. Today I got a response to my original email saying that my order is being processed and will be shipped soon! Clearly they don't know what is going on. I have informed them that parcel has been delivered already and mentioned the missing item. Should I expect another delivery or a refund will be issued? I got no reply...
I am not making a big deal out of it all and I am sure they will sort it out eventually. I just wanted to tell you about my experience because MUA didn’t make a good first impression. Hope yours will be better if you order from MUA website.
This stuff doesn't cost much but still… I think fairly new company like this should be working on their customer services to be top notch.
- Blusher shade 2
- Blusher shade 4
- Heaven & Earth Eyeshadow palette
- Immaculate Collection (this was a free gift worth £8!)
Have an amazing weekend!